Privacy Policy

Introduction

Welcome to Drummond Carpet Cleaner. Protecting your privacy is a top priority for us, and we are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or communicate with us.

By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our site or services.

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Information We Collect

At Drummond Carpet Cleaner, we collect both personal and non-personal information. This data helps us provide better services and improve your overall experience.

1. Personal Information

Personal information identifies you as an individual and may include:

• Full Name
• Email Address
• Phone Number
• Home or Business Address
• Payment Information (if applicable)
• Service History and Preferences

2. Non-Personal Information

This includes data that does not directly identify you, such as:

• IP Address
• Browser Type
• Device Information
• Referring Website
• Pages Viewed
• Time Spent on Pages
• Cookies and Tracking Data

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How We Collect Information

We gather information in several ways:

Direct Collection

• When you fill out forms on our website
• When you contact us for inquiries or service requests
• When you provide feedback or reviews

Automated Collection

• Through cookies and tracking technologies when you browse our site
• From analytics tools that monitor website traffic and user behavior

Third-Party Sources

• We may receive information from partners, referral programs, or online directories where our business is listed.

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Purpose of Information Collection

The data we collect serves various purposes, all aimed at enhancing your experience with Drummond Carpet Cleaner:

• To provide and manage our cleaning services
• To schedule appointments and confirm bookings
• To communicate with you regarding your service
• To send promotional offers, updates, and newsletters (with consent)
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations

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How We Use Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Recognize returning visitors
• Understand user behavior and preferences
• Track and measure site performance
• Personalize content and advertisements

You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of our website.

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Sharing and Disclosure of Information

Drummond Carpet Cleaner values your trust and will never sell or rent your personal information. However, we may share your data under the following circumstances:

1. Service Providers

We partner with trusted third-party service providers to assist with:

• Payment Processing
• Website Hosting and Analytics
• Marketing Campaigns
• Customer Communication

These partners only receive necessary information to fulfill their functions and are bound by confidentiality agreements.

2. Legal Requirements

We may disclose your information if required to comply with legal obligations, court orders, or to protect our rights, safety, or property.

3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy commitments.

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Data Security Measures

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular website security audits
• Limited access to personal data (only authorized personnel)
• Secure storage of physical and digital data
• Use of firewalls and malware protection

Despite our best efforts, no online platform is entirely immune to breaches. In case of a data breach, we will notify affected users and relevant authorities in accordance with applicable laws.

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Your Rights and Choices

We believe you should have control over your personal data. As such, you have the following rights:

1. Access and Review

You may request a copy of the personal data we hold about you.

2. Correction

If any of your information is inaccurate or outdated, you may request corrections.

3. Data Deletion

You have the right to request the deletion of your personal data, subject to legal or operational obligations.

4. Marketing Preferences

You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

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Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When no longer needed, your data will be securely deleted or anonymized.

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Third-Party Links

Our website may contain links to external sites for your convenience, such as industry resources or partners. However, we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

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Children's Privacy

Drummond Carpet Cleaner’s services and website are not intended for children under the age of 13. We do not knowingly collect data from minors. If we discover that a minor’s information has been collected inadvertently, we will delete it immediately.

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International Users

Our website is operated in the United States, and our services are intended for U.S. residents. If you access our site from outside the U.S., you acknowledge that your data will be processed and stored in accordance with U.S. laws, which may differ from your country’s privacy laws.

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Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

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Thank you for trusting Drummond Carpet Cleaner. We are committed to protecting your privacy while providing top-quality carpet cleaning services.

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Drummond Carpet Cleaner
"Your Clean Home Starts Here — Safely and Securely."