Terms and Conditions

Introduction

Welcome to Drummond Carpet Cleaner. By accessing or using our website, scheduling services, or interacting with our team, you agree to abide by these Terms and Conditions. These terms outline the rules, responsibilities, and expectations for both you (the customer) and us (the service provider).

Please read these Terms and Conditions carefully before using our services. If you do not agree with any part of these terms, please refrain from using our website or booking services.

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Definitions

For the purpose of these Terms and Conditions:

• "Company," "we," "our," or "us" refers to Drummond Carpet Cleaner.
• "Website" refers to .
• "Customer," "you," or "your" refers to anyone who visits our website, requests a service, or enters into a service agreement with us.
• "Services" refers to all cleaning services provided by Drummond Carpet Cleaner, including but not limited to carpet cleaning, upholstery cleaning, rug cleaning, stain removal, and pet stain treatment.

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Service Agreement

1. Scope of Services

Drummond Carpet Cleaner offers professional carpet and upholstery cleaning services for residential and commercial properties. Each service is tailored to the specific needs of the customer, based on a pre-service inspection.

2. Booking and Confirmation

• All appointments are subject to availability.
• Booking can be made via our website, phone, or email.
• Appointments are considered confirmed only after you receive written or verbal confirmation from us.

3. Pre-Service Requirements

• Customers are responsible for providing accurate information about the property, carpet type, stain types, and any special instructions.
• Areas to be cleaned must be accessible, with clear pathways and furniture moved if necessary (unless agreed otherwise).
• Electrical and water supply must be available for cleaning equipment.

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Pricing and Payment

1. Pricing Structure

• Prices vary based on the size of the area, carpet type, service type, and level of cleaning required.
• Additional charges may apply for stain removal, heavily soiled areas, pet stains, or emergency callouts.

2. Payment Terms

• Payment is due upon completion of service, unless agreed otherwise.
• We accept cash, credit/debit cards, and electronic payments.
• Invoices not paid within agreed terms may incur late fees and possible collection actions.

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Cancellation and Rescheduling

1. Cancellation Policy

• Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.
• No-shows, where the customer is unavailable at the agreed time, may also incur a fee.

2. Rescheduling

• We understand that plans change. Customers may reschedule appointments at no charge, provided sufficient notice (at least 24 hours) is given.

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Service Limitations

While we aim to provide the highest quality cleaning services, certain limitations apply:

1. Stain Removal

• While we use advanced stain removal techniques, some stains (such as ink, dye, or deep-set pet stains) may be permanent and cannot be guaranteed for complete removal.

2. Pre-Existing Damage

• We are not responsible for damage caused by pre-existing conditions, including weakened carpet fibers, poorly installed carpets, or previous cleaning attempts.

3. Shrinkage and Color Fading

• Some carpets and rugs, particularly natural fibers, may experience minor shrinkage or color fading after professional cleaning. This is a known industry risk.

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Liability and Customer Responsibilities

1. Property Access and Security

• Customers must ensure safe access to the property.
• Customers must secure valuables and fragile items prior to service. We are not responsible for items left unsecured during service.

2. Health and Safety

• Customers must disclose any health risks (e.g., chemical sensitivities, allergies) before service.
• Pets should be secured in a safe area to avoid contact with cleaning equipment and products.

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Satisfaction Guarantee

We stand behind the quality of our work. If you are dissatisfied with the cleaning results, please notify us within 24 hours of service completion, and we will:

• Inspect the issue.
• Offer a re-clean if necessary.
• Work to resolve the concern to your satisfaction.

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Intellectual Property

1. Website Content

All content, logos, graphics, and text are the intellectual property of Drummond Carpet Cleaner and protected by copyright law.

2. Limited License

You are granted a limited, non-exclusive license to access and use the website for personal, non-commercial purposes. Unauthorized use of our content for commercial gain is strictly prohibited.

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Privacy and Data Use

We collect and process personal data in accordance with our . By using our services, you consent to this collection and processing.

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Third-Party Links

Our website may include links to third-party sites for informational purposes. We are not responsible for the content, practices, or policies of those external websites.

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Force Majeure

We are not liable for delays or failure to perform due to causes beyond our control, including but not limited to:

• Natural disasters
• Severe weather
• Government actions
• Labor strikes
• Supply chain disruptions

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Termination of Services

We reserve the right to refuse or terminate service if:

• The property is deemed unsafe for our team.
• Misrepresentation of property conditions or carpet type occurs.
• Abusive, threatening, or inappropriate behavior is exhibited.

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Amendments to Terms

We may update or amend these Terms and Conditions at any time, without prior notice. Updated terms will be posted on our website and will take effect immediately upon posting. Continued use of our services constitutes acceptance of revised terms.

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Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of [Your State/Region], and any disputes arising will be subject to the exclusive jurisdiction of courts in [Your City/State].

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No Waiver

Failure to enforce any provision of these Terms and Conditions does not constitute a waiver of our right to enforce such provision in the future.

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Severability

If any part of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will still apply in full force.

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Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Drummond Carpet Cleaner, superseding all prior communications.

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Thank you for choosing Drummond Carpet Cleaner. We appreciate your trust and look forward to keeping your carpets clean and your home healthy.

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Drummond Carpet Cleaner
"Your Trusted Partner for Cleaner Carpets and Healthier Homes."